- Planning and organising accommodation,catering and other hotel service;
- Promoting and marketing the business;
- Managing budgets and financial plans and controlling expenditure;
- Maintaining statistical and financial records;
- Setting and achieving sales and profit target;
- Meeting and greeting customers;
- Dealing with customer complaits and comments;
- Addressing problem and troubleshooting;
- Ensuring events and conferences run smoothly;
- Supervising mainternance,supplies,renovations and furnishngs;
- Ensuring security is effective;
- Carrying out inspection of property and service; |