· Convey a sense of urgency that events are executed in a timely manner.
· Take initiative and act professionally to ensure tasks are completed.
· Exhibit and encourage high performance standards for themselves and others
· Able to develop and maintain excellent credibility with co-workers and subordinates by demonstrating complete consistency between words and actions, in all aspects of behavior.
· Effectively identify & anticipate guest needs & Handle challenging situations with guests diplomatically.
· Exceeding guest expectations regarding both in quality and service.
· Positively influence co-workers to accept & execute new standard or changes immediately and effectively.
· Regularly keep manager up-to-date on relevant activities
· Maintain a high level of output and quality.
· Take action to ensure overall success of department.
· Maintain an organized system to ensure that processes are carried out on time and efficient
· Practice Starwood Cares. |